// Indio questions
What Indio customers actually ask.
My kid's school laptop is broken. Can you fix it or does the district have to?
It depends on who owns it. If the district issued it, check their policy first because they may require their own repair channel. If it is your own laptop, bring it in. Screens, hinges, batteries, and charging ports are among the most common repairs we do and we prioritize student machines.
I do not have a lot to spend. Will you tell me if it is not worth fixing?
Yes, every time. Diagnostics are free. If your computer is seven or eight years old and needs 300 dollars in work, we will usually tell you to put that money toward a replacement instead. We would rather lose the repair than take your money for a machine that is going to fail again in six months.
Can you recover photos from a computer that will not turn on?
Usually yes. A computer that will not power on very often has perfectly healthy data on a perfectly healthy drive. We pull the data first, before any repair attempt, because recovery gets harder after somebody tries to fix the machine. Bring it in as is and do not let anyone run repair tools on it.
I rent a room during festival season. How do I keep guests off my stuff?
A separate, isolated guest network. It takes one visit. Your guests get internet with their own password, your computers, files, and cameras stay on a network they cannot see, and you can change the guest password after every stay without touching your own devices.
Do you charge to look at it?
No. Diagnostics are free for most residential issues. We tell you what is wrong and what it costs to fix, and you decide. There is no pressure either way and no charge for hearing the answer.
Is my personal information safe on the computer?
Yes. Our technicians do not browse your files, photos, email, or accounts beyond what the repair actually requires. If we need to open something sensitive to fix the problem, we tell you first and ask.
Do you offer a senior or veteran discount?
Yes. Seniors 65 and over and military veterans get 10 percent off all residential service. No paperwork, no card to show. Just mention it when you book.