Residential Computer Repair & Home IT

Common home tech issues.

If your computer is doing something it shouldn't, or not doing something it should, we can probably help. Here are the things we see most often.

→ 01

Slow & Stuck Computers

Diagnostics and tune-ups for computers that have gotten slow, hang, freeze, or crash. Often a quick fix; sometimes a sign of bigger problems we can identify and address.

→ 02

Virus & Malware Removal

Real virus cleanup, not just "running a scan." We track down what got in, remove it completely, secure the system, and help you avoid the same trap next time.

→ 03

Data Recovery

Lost photos, documents, or files from a failing drive, a deleted folder, or a crashed system. We have professional recovery tools and know when (and when not) to use them.

→ 04

Wi-Fi & Networking

Slow internet, dead zones, mysterious disconnections, smart-home devices that won't connect. We troubleshoot the actual cause instead of just rebooting the router.

→ 05

New Computer Setup

Bought a new computer? We'll set it up, transfer your files from the old one, install your software, configure email and printers, and have you up and running.

→ 06

Email & Account Help

Locked out of email, getting hacked, can't get accounts to work on your phone, want to set up new email — we handle the small stuff that makes you want to scream.

→ 07

Printer Problems

The eternal nemesis. Won't connect, won't print, won't talk to your phone. We can usually solve it; sometimes we'll tell you it's time to retire it.

→ 08

Backup Setup

Cloud backup, external drive backup, or both. We'll set up an automated backup so your photos and documents survive the next hard drive failure.

→ 09

PC & Mac Repair

Hardware repair, screen replacement, battery replacement, upgrades to extend the life of a working computer. We work on both PCs and Macs.

Three ways to get help.

→ OPTION / 01

Bring It In

Drop your computer off at our Palm Desert shop. We diagnose, give you a quote before doing any work, and usually have it back to you within 24–48 hours. Walk-ins welcome.

Best for: Most repairs, virus removal, hardware issues, new computer setups.

→ OPTION / 02

House Call

We come to you. Especially good for things that can't easily be unplugged and moved — desktops with multiple monitors, Wi-Fi issues, smart home setup, printer problems, TV mounting.

Best for: Network/Wi-Fi help, multi-device setups, customers who'd rather not load it in the car.

→ OPTION / 03

Remote Support

For software problems, account issues, and "how do I do this" questions, we can often help over a secure remote connection. Fastest option for quick fixes.

Best for: Software issues, email setup, walkthrough help, follow-up support.

// Pricing

Honest, upfront.

We don't surprise people with bills. Before we do any work, you get a quote. If it changes once we get into it, we tell you before we keep going.

Most common residential issues fall into predictable price ranges. Here's roughly what to expect:

Diagnostics — Free for most issues. We'll tell you what's wrong before you commit to anything.
Tune-ups & software cleanup — Typically $79–$129.
Virus & malware removal — Typically $99–$179 depending on severity.
New computer setup & data transfer — $129–$199.
House calls — Hourly rate, with a one-hour minimum. Most issues resolved in one visit.
Hardware repair — Quoted based on parts and labor.
Data recovery — Quoted after evaluation; ranges widely based on what's needed.

If you're not sure what you need, just call. We'll talk through what's going on and give you a rough idea before you even bring it in.

Frequently asked.

How long will my repair take?

Most common repairs are completed within 24 to 48 hours. Same-day service is often available for simpler issues if you drop off early in the day. Data recovery and hardware repairs can take longer depending on what's needed.

Do you charge to look at my computer?

No — diagnostics are free for most residential issues. We'll tell you what's wrong, what it'll cost to fix, and let you decide. No pressure either way.

My computer has personal stuff on it. Is that safe?

Yes. We treat every device with strict privacy. Our technicians don't browse your files, photos, or accounts beyond what's necessary to fix the issue. If we ever need to access something sensitive, we'll tell you first.

Should I back up my data before bringing it in?

If you can, yes — always a good habit. But if your computer won't start or you're worried about losing files, bring it in as-is and tell us. Data preservation is the first thing we think about.

Do you work on Macs?

Yes, we work on both PCs and Macs. Most software, network, and account issues are similar across both. For physical Mac hardware repair (like screen replacements on newer models), we may refer you to Apple — we'll always tell you when that's the right call.

My computer is really old. Is it worth fixing?

Sometimes yes, sometimes no — and we'll tell you honestly. If your computer is more than 7–8 years old and would need $300+ in repairs, we'll usually recommend putting that money toward a new one. We'd rather lose a repair than waste your money.

Friendly help for home computers.

Common home tech issues.